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Healthcare Consulting Services

	Overview
	While Healthcare Payers and Providers are dependent on technology for their daily business activities, they rely on technology to differentiate themselves in the marketplace and execute emerging business strategies. The changing landscape demands that Healthcare businesses adapt to changing strategic paradigms. This is becoming increasing difficult and cumbersome when the underlining technology is a complex and inflexible portfolio of legacy applications. iSpace’s Healthcare Consulting Practice can help sift through the changing technology landscape and present options based on long term strategy. Our consultants partner with C level executive’s and support them in their decision making process. We bring operational, process & technical expertise to evaluate and implement multiple alternatives in providing a complete solution for our clients. Our consultants are experienced in the different aspects of Healthcare from both the Provider and Payer perspective and have a diverse knowledge of emerging technologies and process methodologies.

	We guide clients from strategy to implementation.
	Strategic Planning Cost Justification – Build Versus Buy Request for Proposal Vendor Evaluation & Selection Project Management & Implementation Services for Technology Implementation Process Automation Services Enterprise Reporting & Data Analytics Services

	Strategic Planning
	The iSpace team guides senior leaders in planning for the acquisition and deployment of major technology or process changes. The planning process includes interviews with stakeholders, operational and technical assessments, competitive market analysis, and a financial ROI review on the proposed change. The final product assimilates these findings into a high-level implementation plan that meets the goals and financial considerations of the organization.

	Cost Justification – Build Versus Buy
	iSpace provides clients with an objective assessment of the financial impact of implementing new technology. The consulting team builds an objective financial model that includes operational, technical, business and market-impact analyses for Build versus Buy decisions.

	Request for Proposal
	Once a decision is made between Build versus Buy, iSpace develops a request for proposal (RFP) document and identifies the appropriate vendors for RFP submission. The RFP incorporates your organization and stakeholder needs.

	Vendor Evaluation & Selection
	iSpace guides clients through the vendor evaluation process – from RFP-response analysis through contract signing. iSpace leads the client team through an interactive and objective evaluation process. iSpace coordinates and accompanies clients’ leadership team on site visits. iSpace also provides advice on financing options and assists in contract negotiation (if desired).

	Project Management & Implementation Services for Technology Implementation
	Implementation of new technology requires thorough planning. The iSpace team will design a customized project plan to successfully transition the new technology into your operation. The iSpace project plans include operational, technical, capital equipment and financial planning with detailed guidelines and timelines to help your organization achieve its goals.
	Project Management Services:
	Our project management consultants bring to the table their years of experience with Big 5 structured systems implementation methodology blended with practical hands-on experience using various healthcare vendor implementation methodologies. Since our team consists only of healthcare experienced professionals, your project team will benefit from their knowledge of healthcare operations and their experience with the healthcare vendors. Taking advantage of our "battle scars" will help your project teams identify, avoid and overcome obstacles and stay on track to deliver maximum results. There is no substitute for having "been there and done that."
	Implementation Services:
	Our team has extensive experience in the implementation and support of many systems from leading healthcare vendors. We can provide technical or functional analysts to augment your team. Another service to consider is our team’s maintaining legacy applications post-live or during implementation of the new system. A common problem faced by organizations is the divided focus of their staff between building the new system and supporting the old system. We can provide experienced system management resources to support your legacy systems as your team focuses on installing the new system. Our implementation services include: Project oversight Acceptance testing Transition to operational status Future state workflow, including workflow/data integrity and Q/A programs Support plans Downtime contingency plans Support of legacy systems while the team is focused on installing the new system

	Process Automation Services:
	iSpace can help automate your business processes. We work with clients to optimize core managed care processes such as claims administration, provider contracting and reimbursement, member services and medical management. First, our team of certified six sigma consultants focus on understanding your current operational status by analyzing your systems, operations and infrastructure. This enables us to identify, prioritize, and execute intelligent, business-centric modernization decisions that increase alignment with enterprise strategies. Our Modernization life cycle includes: Understand: Gain business and technical insight into the applications that run your business. Modernize: Realign applications with business needs via SOA-enablement, redevelopment, and re-architecting. Maintaining: Maintain the applications with a global delivery model.

	Enterprise Reporting & Data Analytics Services:
	iSpace provides the following end-to-end Enterprise Reporting and Business Intelligence consulting services to payers: Reporting Architecture Assessment Enterprise Data Model Report Design, Development, and Testing Output Management Services Reporting Operations Support Analytics Requirement Assessment, Data Cleansing, Extraction, Loading, and Analysis of Results Decision Making Support Integration with Third-party Data Analytics, Fraud Detection, and Care/Disease Management Products