UPDATED: MAY 31, 2023

iSpace, Inc., is making individuals aware of an incident that may affect the privacy of certain information. While iSpace is unaware of any attempted or actual misuse of your information at this time, iSpace is providing notice in an abundance of caution, so that potentially affected individuals may take steps to protect their information should they feel it is necessary to do so.

What Happened?

On February 5, 2023, iSpace became aware of suspicious activity in its environment. Upon discovery, iSpace promptly took steps to secure its systems and commenced an investigation with the assistance of third party forensic specialists into the nature and scope of the incident. Through the investigation, iSpace determined that certain files stored within iSpace’s environment were accessed and copied by an unauthorized individual as part of the incident between January 30, 2023 and February 5, 2023. Based on the investigation, iSpace conducted a comprehensive and detailed review of the data involved, to determine the type of information present and to whom it related.

What Information Was Involved?

On March 3, 2023, iSpace determined the information that may have been impacted by this incident may potentially include name and Social Security number, date of birth, diagnosis information, health insurance group/policy number, health insurance information, subscriber number, prescription information. Although we are unaware of any actual or attempted misuse of personal information, iSpace is providing this notice out of an abundance of caution.

What Is iSpace Doing.

iSpace takes this incident and the security of personal information in its care very seriously. Upon learning of this incident, iSpace moved quickly to investigate and respond to this incident, assess the security of our systems, restore functionality to our environment, and notify potentially affected individuals. iSpace engaged third party forensic specialists to assist with investigating the nature and scope of the incident. As part of our ongoing commitment to the security of information and prevent future incidents, we have engaged the services of security specialists to assist in examining our existing policies and practices relative to data privacy. Additionally, iSpace notified law enforcement.

What You Can Do.

iSpace encourages individuals to remain vigilant against incidents of identity theft and fraud and to review account statements and credit reports for suspicious activity and to detect errors. Individuals may also review and consider the information and resources outlined in the below “Steps You Can Take to Help Protect Your Information.”

For More Information.

If individuals have additional questions, please call the dedicated assistance line at 888-566-0714, Monday through Friday 6:00 am to 6:00 pm Pacific Time, excluding major U.S. holidays. Individuals may also write to iSpace at 840 Apollo Street, Suite 100, El Segundo, CA 90245.


Monitor Accounts

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you will need to provide the following information:

  • Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  • Social Security number;
  • Date of birth;
  • Addresses for the prior two to five years;
  • Proof of current address, such as a current utility bill or telephone bill;
  • A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.);
  • A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:



  • 1-888-397-3742
  • Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
  • Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013


If any individuals had a username and password involved in this incident, we recommend those individuals change the password and any security question or answer for those account(s) immediately. If individuals reuse usernames and passwords for other online accounts, it is recommended those individuals change the password and any security question or answer for those online accounts, as well. Further, as a general precaution, individuals should never use the same password for more than one online account. When creating passwords, they should be complex and not contain personal information.

Individuals may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.